Our Best Rate Guarantee applies to confirmed bookings made only on ozohotels.com
All claims must be made within 24-hours of the reservation through our Quick Claim Form
The following conditions must apply:
Same period of stay
Same room and/or bed type
Same booking conditions, cancellation and amendment policies
Instant confirmation – on request bookings do not qualify
The Best Rate Guarantee does not apply to unpublished rates, such as:
Membership programs websites
Prices obtained through an auction or similar process
Promo code offers
On request bookings
A room price that includes benefits such as food and beverage items, spa items and/or other benefits bundled together is considered a package. Packages prices can only be claimed if the rate found on other websites offers the exact same inclusions at a lower price.
A small price difference of 0.5% or less of the total booking value due to currency conversions is not eligible for our Best Rate Guarantee claim. The comparison must also be shown in the hotel’s local currency.
We have the right and discretion to determine the validity of any claim and that it meets all Terms, Conditions, and requirements to process a Best Rate Guarantee claim
We reserve the right to amend, revise, supplement, suspend or discontinue our Best Rate Guarantee at any time.