常见问题与解答

 客房与价格

预订房间时需要什么做担保吗？

... 在预订所有客房时都需提交一张信用卡资料作为担保。 ...

在什么情况下取消酒店不需支付任何费用？

... To cancel your booking without incurring any charge, please contact our Reservation Department at least 72 hours prior to your arrival.

Please note that you must be booked on our Best Available Rate as our Advance Purchase rates are non-refundable in the event of the reservation cancellations, amendments or no shows. ...

酒店的标准入住办理、退房办理时间是几点？

... Our standard check-in time is 14:00 and check-out time is 12:00 ...

Is Wi-Fi available?

... Yes, we offer free Wi-Fi in all rooms and throughout the hotel. ...

What room types do you have?

... We have 208 guest rooms. Here are the details: ...

客房类型	面积	床型	最多可入住人数	连通房
标准客房（Sleep Room）	25 平米	King大床或两张单人床	2
高级客房 (Dream Room)	25 平米	King大床或两张单人床	2
豪华海景客房（Dream Ocean）	25 平米	King大床或两张单人床	2
豪华客房	32 平米	King大床	3
豪华池景客房（Dream Pool）	25 平米	King大床或两张单人床	2
豪华海滩客房（Dream Beach）	25 平米	King大床或两张单人床	2

Is there a safety deposit box available at the hotel?

... All guest rooms have a safe deposit box available free-of-charge. ...

办理入住时需要提供哪些证件？

... Your passport or Identification Card if you are a Thai national, and your booking confirmation number. You may also be asked to present the credit card that was used to secure your reservation. ...

如果由第三方为客房付款，客人在登记入住时必须出示那些证件？

... 如果客人姓名与信用卡持有人的姓名不同，则须出示信用卡正反面复印件、信用卡授权表及信用卡持有人签名方可办理入住手续。请客人提前与酒店联系以获取信用卡授权表。 ...

 携带儿童

Are baby cots available for the rooms?

... Baby cots are available on request for all rooms. ...

酒店是否有婴儿照看服务？

... Yes, we provide this service with extra charge. One day advanced booking is also required. ...

Are high chairs available in the restaurants?

... Yes, we have high chairs in all of our restaurants. ...

 用餐

餐厅是否有素食提供？

... A selection of vegetarian a la carte dishes is available at all restaurants. ...

Is a special menu available for children?

... Yes it is. ...

是否有24小时客房服务？

... Unfortunately we do not offer in-room dining. ...

 酒店设施

酒店有游泳池吗？

... Yes, we have an outdoor swimming pool and a kid’s pool. ...

How much parking space is available at the hotel?

... Our resort can accommodate up to 15 cars. ...

是否有为残疾客人提供特殊设施和服务？

... Yes, our two OZO Suites are equipped for disabled guests. ...

酒店是否有旅游咨询台？

... We don’t have a tour desk but our Front Office team are happy to assist with excursion arrangements and visits to Samui’s main tourist attractions. ...

是否可以在酒店预订旅游项目？

... Yes, sightseeing tours can be booked at our Front Desk. ...

 般酒店资讯

当地有哪些景点？

... We recommend visiting the Big Buddha, Chaweng View Point, Lamai Beach, Namuang Waterfall, Nathon Town, Maenam Beach and Fisherman Village. ...

Are there any golf courses near the hotel?

... The Santiburi Samui Country Club is less than 30-minute drive from our hotel. ...

酒店是否能帮助我们再次确认航班信息以及修改国内及国际航班信息？

... 是的，我们的团队将会为您再次确认。 ...

酒店有医生吗？

... We have an on-call doctor available 24 hours. ...

最近的医院是哪一家？

... Bangkok Samui Hospital is less than 10-miuntes from OZO Chaweng Samui. ...

最近的银行/兑换点是哪一家？

... Kasikorn Bank ...

What voltage do you use in Thailand?

... 220 Volts ...

What is the VAT refund system in Thailand?

... Tourists are able to claim back the VAT on larger purchases when they exit Thailand. Most department stores are also able to assist in arranging a refund. ...

Is it safe to drink tap water in Thailand?

... The tap water in Thailand is not potable. However, complimentary drinking water is provided in all guest rooms. ...

团队预订有折扣吗？

... 是的，请联系酒店的销售部 。 ...

是否有宠物政策?

... Regrettably, pets are not allowed at OZO Chaweng Samui. ...

 商务游客

酒店有什么报纸可以送到我的房间的？

... Please check with our Front Office team when you are at our hotel. ...

Can I rent a mobile phone?

... Sorry, but we don’t provide this service. ...